Privacy Policy

Effective Date: 31st December 2019.

1. Introduction

Welcome to Infoscale Computing Solutions Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services, in accordance with the Kenya Data Protection Act, 2019. By using this website, you agree to the practices described in this policy.​

2. Who We Are

Infoscale Computing Solutions Limited is a Kenya-based provider of business technology services, including network infrastructure, systems management, security, cloud solutions, and IT consulting.
For any questions regarding this policy, please contact using the links below.

3. Information We Collect

We may collect the following types of data:
  • Personal Information: Name, email address, phone number, company name.
  • Technical Data: IP address, browser type, operating system.
  • Usage Data: Pages visited, time on site, interactions.
  • Communication: Any data you submit via our contact forms, live chat, or emails.

4. How We Use Your Information

We use your data to:
  • Provide and improve our services.
  • Communicate with you about enquiries, support, or projects.
  • Send updates or service-related messages.
  • Comply with legal and regulatory obligations.

5. Lawful Basis for Processing

We only process your data when:
  • You have given consent.
  • We need it to deliver services or a contract.
  • We have a legitimate business interest.
  • We are complying with a legal obligation.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

 

  • Service providers who help us run our website, email, or customer service.
  • Government or legal authorities when required by law.
 
All third parties are obligated to handle your data securely and lawfully.

7. Data Storage and Retention

Your data is stored on secure servers in Kenya or with trusted international cloud providers. We retain it only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

Under the Kenya Data Protection Act, you have the right to:
  • Request access to your data.
  • Ask for corrections to inaccurate data.
  • Request deletion (“right to be forgotten”).
  • Object to processing for direct marketing.
  • Withdraw consent at any time.
To exercise any of these rights, contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies to enhance your experience. You can accept or reject cookies through your browser settings. Cookies help us understand site usage and improve performance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact

Have questions about your privacy or this policy? Reach out to us:

PHONE

+254 787 157340

ADDRESS

3RD FLOOR, WESTSIDE TOWER, LOWER KABETE ROAD WESTLANDS, NAIROBI, KENYA.

EMAIL

[email protected]